1. Introduction
TikLivePro ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you use our Service, in compliance with the General Data Protection Regulation (GDPR) and applicable privacy laws.
2. Data We Collect
We collect: (a) account information you provide — name, email address, and password; (b) social platform access tokens when you connect TikTok or Facebook accounts, which are encrypted at rest using AES-256-GCM; (c) usage data including session duration, stream statistics, and feature interactions; (d) technical data such as IP address, browser type, and device information collected automatically.
3. How We Use Your Data
We use your data to: provide and continuously improve the Service; authenticate your identity and secure your account; connect to third-party platforms on your behalf to enable streaming; process subscription payments; send transactional and service notifications; and comply with legal obligations.
5. Data Retention
We retain your account data for as long as your account remains active. Social platform access tokens are deleted immediately upon disconnecting an account. Upon account deletion, all personal data is permanently erased within 30 days, except where retention is required by law.
6. Your Rights (GDPR)
If you are located in the European Economic Area, you have the right to access, correct, delete, or port your personal data. You may also object to processing or request restriction of processing. To exercise any of these rights, contact us at privacy@tiklivepro.pro. We will respond within 30 days.
8. Security
We implement industry-standard security measures including AES-256-GCM encryption for stored OAuth tokens, HTTPS/TLS for all data in transit, and regular security audits. While we take every precaution, no system is completely secure. Please protect your account credentials and notify us immediately of any suspected breach.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of significant changes via email or in-app notification at least 14 days before they take effect. Continued use of the Service after changes indicates your acceptance.
10. Contact & Data Requests
For privacy inquiries, data access requests, or to exercise your rights, contact our Data Protection team at: privacy@tiklivepro.pro. We are committed to resolving your concerns promptly.